Please make sure your cameras' timestamps, both date and time, are accurate.
That way, we have proof of your coverage time on your footage. It's a massive help to us (and you!) if ever there is a question of your service.
END OF THE NIGHT GOODBYES
15-20 minutes before end time, please approach the client to inform them that coverage is ending. Ask them if there are any last-minute things they want captured. If there is something left on the schedule that hasn’t been filmed yet (like cake cutting), ask them if they would like to add on time.
At the end of our coverage and/or additional hours, be sure to say goodbye to the client. Couples love that and it's one of the things they point out most when they send us a thank you note! Hopefully, they will give you a gratuity, as well!
EXTRA TIME REQUEST AT THE END OF THE NIGHT
If there is something left on the schedule that hasn’t been filmed yet (like cake cutting), when you go to say goodbye to the couple, ask them if they would like to add on time.
If they say yes, let them know that they will be invoiced on Monday. (No need to say how much--they should already know our hourly rates.)
Although the client knows our prices and that we bill by the hour, we’ve found that sometimes clients hesitate to add a full hour to their wedding the day of. To ensure you will have a quick and easy conversation regarding this additional time, we have decided to make an "on-the-job" exception to the rule, based on their needs.
If a client is hesitating about adding a whole hour, you may offer a 30-minute increment of extra time, relieving you of any awkward exchanges.
When you pack up, please make a note on Trello as to what time you’re leaving so that we can invoice them for the extra time you stayed.
When invoicing NST, you can make a note for the additional time you stayed to the closest 30 minutes.